General Liability insurance policies arranged through Verifly are underwritten by Markel Insurance Company, a Fortune 500 company A-Rated by A.M. Best for financial strength. 


To report a claim, email newclaims@markelcorp.com, or call the Markel Claims hotline at the number listed in this article. 


You should include the following information with your new claim notice: 

  • Your policy number 

  • Insured and claimant names with contact details 

  • Date of loss location and description of loss 

  • Current location of insured items, if known 

  • All pertinent documentation necessary to properly evaluate the claim, such as police reports, photos, etc. 


While your claim is being processed, it’s important to take a few precautionary measures: 

  • Don’t admit responsibility for the accident or injury in question. 

  • Don’t discuss the event or share documents pertinent to the claim with anyone other than your insurance agent or authorized representative, Markel associates, or law enforcement officials. 


Markel strives to provide prompt and equitable service in response to each and every submitted claim, and you can expect timely and transparent communication while your claim is processed. If you have any issues during the claims process you may contact Verifly at support@verifly.com.