Drone Web & Mobile App How-To

Answers to common functionality questions.

DRONE - Can I receive a paper copy of my drone policy?
Please send an email to policies@verifly.com. Please include your full address, the first name, last name and company (if applicable) of the insured as well...
Tue, 2 Apr, 2019 at 1:18 PM
DRONE - I need an option which is not available on the Verifly app - what do I do?
We are constantly adding new options to the Verifly app. We recently added $10mm limits, drone weights up to 35lbs, and one- and two-mile coverage areas. Ni...
Wed, 3 Apr, 2019 at 2:10 PM
DRONE - How do I know my policy is about to expire?
You can always view the remaining time in your coverage period on the app. Tap Account → Policies and choose a current policy to get more details. Verifly w...
Tue, 2 Apr, 2019 at 1:19 PM
DRONE - I received a message that my quote expired. What does this mean?
Verifly arranges policies based on real-time information. If you open the home screen or quote screen and leave it for several minutes, your quote may expir...
Tue, 2 Apr, 2019 at 1:19 PM
DRONE - I am a first-time user and was about to finish registering and purchase a policy when the system gave me an error and said I was unable to purchase. Has my account been created?
Yes, your account should have been created and you should be logged in or be able to log in. The reason this has happened was probably because your quote ex...
Tue, 2 Apr, 2019 at 1:19 PM
DRONE - I am from outside the United States. May I use Verifly? Does Verifly accept international cards?
Absolutely. We accept most global card types. Please note Verifly is only available for download on the US App Store / Google Play Store. So, you will need ...
Tue, 2 Apr, 2019 at 1:20 PM
DRONE - I was about to purchase a policy, at the confirmation screen, and then went away from my phone for a few minutes. When I returned and tried to purchase I was given an error message. Why?
Verifly quotes expire after a few minutes to account for the real-time data that is used to construct them. If you encounter this error, simply start the pu...
Tue, 2 Apr, 2019 at 1:20 PM
DRONE - I believe my drone policy document may be incorrect - what should I do?
The policy applies only to the policyholder named, in the coverage area and during the period shown on the Declarations page (the first page of the policy)....
Wed, 3 Apr, 2019 at 2:14 PM
DRONE - I am trying to purchase a policy in a place I have successfully flown before but I am being told coverage is unavailable - what’s going on?
This may be due to environmental conditions (see above) or real-time aeronautical restrictions like Temporary Flight Restrictions (TFRs). Whatever the cause...
Tue, 2 Apr, 2019 at 1:21 PM
DRONE - I was quoted a price and limit, then waited a few minutes and when I picked up my phone again the price and / or limit were different - is this possible?
Yes - this can happen if you leave the home screen open for several minutes. Verifly is always getting new information about hazards and the environment so ...
Tue, 2 Apr, 2019 at 1:21 PM

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