Policies & Troubleshooting

How do I report a claim?
You can contact the Verifly customer support team for non-claims issues. Submit your tech and policy questions here and a member of our support team will ge...
Wed, 3 Apr, 2019 at 10:29 AM
How do I contact Verifly?
If you have a question or comment, you may be able to find the information you're looking for in our support center. If not, feel free to send us a...
Mon, 29 Apr, 2019 at 4:28 PM
I’m a drone pilot, may I use Verifly – General Liability?
Verifly has two apps “Verifly – General Liability” and “Verifly – Drone Liability”. Verifly – Drone Liability is for aviation liability only. This policy co...
Fri, 25 May, 2018 at 6:28 AM
What is an Additional Insured?
An Additional Insured is a party added to a liability policy to extend coverage with regard to a specific job, activity, or location. The person or entity h...
Mon, 8 Apr, 2019 at 9:37 AM
Is there a charge for Additional Insureds?
No. You may designate Additional Insureds on either the drone or CGL policies without additional premium.
Mon, 11 Mar, 2019 at 11:47 AM
May I delete an Additional Insured?
No, for auditability reasons we do not allow Additional Insureds to be deleted after they have been added. If you make a mistake, simply add a new Additiona...
Sat, 19 May, 2018 at 8:39 AM
What do I do if I have a question which is not listed?
Send us a message here with your question.
Wed, 3 Apr, 2019 at 10:35 AM
How do I get technical support or give feedback?
Send us a message here.
Wed, 3 Apr, 2019 at 10:36 AM
I forgot my password and can’t reset it. What do I do?
If you haven’t already, please tap the “forgot my password” link at the bottom of the login screen. Enter your email address and we will email you instructi...
Mon, 30 Apr, 2018 at 1:32 PM
Are my card details secure?
Once you submit your card details in the Verifly app they are encrypted and securely stored with Stripe, a PCI Level 1 compliant payment gateway. When your ...
Mon, 30 Apr, 2018 at 1:31 PM

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